Why motivation fails and infrastructure wins. A new framework for getting things done.
The idea of systems as a floor lands hard. Most failures are infrastructure failures.
Here's the TL;DR version of this:
• Goals do not determine outcomes.
• Systems do.
• Under stress, people revert to defaults.
• Environment design beats motivation.
• Automation removes decision fatigue.
• A strong system creates a high floor.
The idea of systems as a floor lands hard. Most failures are infrastructure failures.
Here's the TL;DR version of this:
• Goals do not determine outcomes.
• Systems do.
• Under stress, people revert to defaults.
• Environment design beats motivation.
• Automation removes decision fatigue.
• A strong system creates a high floor.